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This privacy policy is operated by CROUCH END (FEC) LIMITED (a company that is incorporated in England and Wales with registered number 10448866), whose registered office and trading address is at Ground Floor, 12 Stanhope Gate, London, W1K 1AW, England (“we“, “us“, “our” or “FEC“) (“Privacy Policy“). Any reference to “you” or “your”, means you as a customer of our products and/or as a user of our website at (“Website”).

This Privacy Policy (together with our Terms of Use sets out how your personal information (meaning any information about you which is personally identifiable like your name, address, telephone number or e-mail address, generally referred to throughout this Privacy Policy as “personal information”) will be stored and used.  Please read this Privacy Policy carefully to understand our practices regarding your personal information.

This Privacy Policy only applies to the collection of your personal information by us and the use of that personal information by us and those whom we authorise.  It does not cover any third party websites to which we may provide links, nor does it cover advertisers.  They may have their own privacy policies and/or terms and conditions of use.

By accessing and continuing to use the Website, you accept the terms of this Privacy Policy.

Should you wish to contact FEC at any time with regards to this Privacy Policy, please contact us by emailing or on telephone 02033 706804.

What Information do we Hold About you and How it is Collected?

We are committed to respecting your privacy. We aim to minimise the use of your personal information. We may collect and process the following data about you:

  • details of our properties you express an interest in through our Website and of the fulfilment of any purchases;
  • information that you provide via our Website. This includes information provided at the time of registering to use and buying properties displayed our Website;
  • if you contact us, we may keep a record of that correspondence;
  • we may also ask you to complete surveys / feedback forms that we use for research purposes, although you do not have to respond to them;
  • details of your visits to our Website including, but not limited to, traffic data, location data and other communication data.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to FEC. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

In addition, in common with many other online services, we may use “cookies” or other devices to store and sometimes track information about you (see section entitled “Cookies and other such devices” below).

Use of Information

We will use the information about you for the following purposes:

  • to process and deal with your request or enquiry and any complaints made by or against you;
  • carry out our obligations arising from any contracts entered into between you and us, including to process the sale of property to you as requested and to manage the buildings and estate;
  • to deal with and progress your registration of interest form;
  • for internal record keeping;
  • to monitor, support, improve and develop our products and services and to monitor, develop and improve the Website and your experience;
  • to contact you directly or by one of our appointed agents by e-mail, phone or mail;
  • to notify you of products, information or services which we feel may be of interest to you, where you have consented to be contacted for such purposes;
  • to ensure that content from our Website is presented in the most effective manner for you and your computer; and / or
  • investigate any suspected breach of the Terms of Use or the breach of other terms and conditions otherwise relating to you and to monitor compliance or to prevent or detect fraud.

We may (depending upon what you have requested us to do) share your personal information on a need to know basis with the following parties to progress your request:

  • our enquiry line;
  • our customer service team;
  • our marketing or sales agents;
  • our property management contractors or agents;
  • your advisors or authorised legal or mortgage representatives; and / or
  • our staff and other third parties who act for us for the purposes set out in this Privacy Policy or for other purposes approved by you.

In other certain limited circumstances FEC may disclose your personal information to third parties:

  • if FEC or substantially all of its assets are acquired by or merged with a third party or enters into a joint venture, in which case personal data held by FEC about its customers or prospective customers will be one of the transferred or disclosed assets;
  • if FEC are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; for tax or other purposes; or to protect the rights, property, or safety of FEC, our customers, or others; or to investigate or prevent a crime;
  • to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006; and / or
  • to obtain any professional advice.

We may also pass aggregate information on the usage of our Website to third parties but this will not include information that can be used to identify you.

Keeping you informed

We will keep your details on record until we have completed dealing with your request, enquiry or transaction and then for a reasonable period afterwards, in accordance with applicable data protection legislation in the United Kingdom. We do not share personal information with third parties except as necessary to carry out our business or your request or as required by law or other legal processes or as set out in the section entitled “Use of Information” above – we never sell personal information. By submitting data electronically you are providing consent to the transmission of data collected via our Website, as stated above.

Information for marketing purposes

Where you have consented to us using your personal data for marketing purposes, we may use your information to conduct marketing and data analysis or to send you updates and news concerning FEC and its business partners which may be of interest to you.

If at any time after you have consented to us using your information for marketing purposes and you wish us to stop using your information for these purposes, please email us at

Grounds For Processing

To process your data lawfully we need to rely on one or more valid legal grounds. The grounds we may rely upon include:

  • your consent to particular processing activities. For example, where you have consented to us using your information for marketing purposes;
  • our legitimate interests as a business (except where your interests or fundamental rights override these). For example, it is within our legitimate interests to use your data to prevent or detect fraud or abuses of our website; or
  • our compliance with a legal obligation to which FEC is subject. For example, we have a duty to investigate and respond to complaints made against us and may need to process your personal information as part of such investigation.

Disclosure Of Your Personal Information

There are circumstances where we may wish to disclose or are compelled to disclose your personal data to third parties. This will only take place in accordance with the applicable law and for the purposes listed above. These scenarios include disclosure:

  • to our subsidiaries, branches or associated offices;
  • to our outsourced service providers or suppliers to facilitate the provision of our services, for example, the disclosure to any real estate agents of your contact details where you indicate that you are interested in a particular development;
  • to third party service providers and consultants in order to protect the security or integrity of our business, including our databases and systems and for business continuity reasons;
  • to another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event. In the case of a merger or sale, your personal data will be permanently transferred to a successor company;
  • to legal advisors who may need to manage or litigate a claim;
  • to public authorities where we are required by law to do so; and
  • to any other third party where you have provided your consent.

Your Rights with regards to your personal information

Data protection law provides individuals with certain rights, including the right to: access, rectify, withdraw consent, erase, restrict, transport, and object to the processing of, their personal information. Individuals also have the right to lodge a complaint with the relevant information protection authority if they believe that their personal information is not being processed in accordance with the law. Further information about your rights is set out below:

Right to rectification. You may request that we rectify any inaccurate and/or complete any incomplete personal information. If we disagree and believe the information to be accurate and complete, we will advise you and include a notation on the record that you dispute the information’s accuracy. Requests for corrections or supplements to all other personal information should be made to us at  We will respond to your request to correct or supplement your personal information within a reasonable time period and, in any event, within any time period specified in relevant laws.

Right to withdraw consent. You may, as permitted by law, withdraw your consent to the processing of your personal information at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit from certain service features for which the processing of your personal information is essential.

Right to object to processing. You may, as permitted by law, request that we stop processing your personal information.

Right to erasure. You may request that we erase your personal information and we will comply, unless there is a lawful reason for not doing so.

Your right to lodge a complaint with the supervisory authority. We suggest that you contact us about any questions or if you have a complaint in relation to how we process your personal information. However, you do have the right to contact the relevant supervisory authority in the relevant country directly.

Links to other websites

This Privacy Policy does not cover any links within this Website which link to other websites. Links to other third party websites on the Website are provided solely for ease of reference and your convenience. If you use these links, you leave the Website. We have not reviewed these third party websites and we do not have any control over, nor are we responsible for, these websites or their content or availability or for the information, products or services that such third parties may offer. We do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk. We give no promises or guarantees as to the availability or operation of the links and we shall not be liable for any broken or incorrectly operating link. FEC would always recommend that you read the posted privacy statement and / or terms and conditions of use whenever interacting with any such third party website(s).

Safeguarding Information

FEC recognises its responsibility for protecting the online privacy of your personal information. If you have questions or comments about our administration of your personal information, or would like to opt out of receiving any marketing material from us, please contact us at


FEC has tried to create a secure and reliable Website for you. FEC has put in place appropriate organisational and technical safeguards and security measures given the nature of the information processed by us.

You should note however that email enquiries are transmitted by insecure means and stored off-line. You recognise that the use of the Internet and the Website is entirely at your own risk. FEC accepts no responsibility or liability for the security of personal information transmitted via the Internet.

Mailchimp Marketing Automation

We use Mailchimp as our marketing automation platform. By submitting your details to our Newsletter sign-up, you acknowledge that the information you provide will be transferred to Mailchimp for processing in accordance with their Privacy Policy and Terms.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at

Cookies and other such devices

We may obtain information about your general Internet usage by placing cookies (i.e. small text files placed on the hard drive of your computer containing data about your general Internet usage) to help us to improve the Website, personalise and enhance your online experience and to deliver the content most suited to your needs. This information is collected by the users’ browser (Service Provider, IP address, browser type, operating system, websites previously visited, time of the server enquiry).

They are not used to track the navigational habits of identified visitors, unless we obtain your permission to do so. If you visit our Website to read or download information, such as news stories or articles, much of the information we do collect is statistical only and not personally identifiable.

Other uses of cookies (where you have consented to such use):

Where you consent to us doing so, we also use cookies and other such devices to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website (we cannot identify you personally in this way). We use cookies and other such devices to allow us to understand who has seen which pages on the Website, to determine how frequently particular such pages are visited, to determine the most popular areas of the Website and generally in order to monitor usage of the Website.

Where you consent to us doing so, we may also use cookies and other such devices to:

  • [allow you to carry information across pages of our Website and so avoid having to re-enter information;
  • within registration to allow you to access stored information;
  • help us recognise you as a unique visitor when you return to our Website and to allow us to tailor content [or advertisements] to match your preferred interests [or to avoid showing you the same adverts repeatedly];
  • speed up searches; and/or

Other cookies outside of our control:

We may use external services such as Facebook, Pinterest, LinkedIn, Twitter or YouTube to display certain content on our Website. We cannot prevent such websites from collecting information about your usage of their services on our Website, for example, number of plays of a video.

Like many other organisations, we use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a number of cookies in order to evaluate your use of our site and enable us to carry out actions including (but not limited to):

  • tracking the number of visitors to our Website;
  • monitoring the number of users on our Website at any given time;
  • analysing popular content on our Website.

Google stores the information collected by these cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

See this link for how to reject or delete this cookie:

Local Shared Objects (Flash Cookies)

This Website may use the Adobe Flash Player to deliver its video content using services or software.

Software and services we use include:

To improve user experience, Local Shared Objects – or Flash Cookies as they are commonly known – are employed to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored on a user’s terminal much the same as cookies are, however it is not possible to manage them at browser level in the same way.

How to disable Flash Cookies:

The Adobe website provides comprehensive information on how to delete or disable Flash cookies either for a specific domain like or for all websites – see for details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications such as this website iPlayer.

Please note that if you disable your Flash cookies for this website you may be unable to watch video content.

Browser settings:

Most Internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up.  Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this Website may not be available to you and / or the functionality of this Website may be impacted.

Find out how to disable/enable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau UK website on the following link

Unless you have adjusted your browser settings so that it will refuse cookies, or confirmed to us that you do not accept our cookies, our system will issue cookies when you visit our Website.

To opt out of being tracked by Google Analytics across all websites visit For further information about how to restrict, remove, and refuse to accept cookies, visit or   Note, however, that in some cases, restricting, removing or refusing to accept cookies may reduce the functionality of, or prevent access to, this and other websites.

Security / How do we Protect your Information?

Whilst we endeavour to take all commercially reasonable steps to protect your personal information, the transmission of information via the Internet is not completely secure and we cannot guarantee the security of your data transmitted to our Website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Changes to this Privacy Policy

We keep our Privacy Policy under regular review and this may change from time to time to reflect changes in the law and/or our privacy practices. Any changes we make to our Privacy Policy in future will be posted on this page. Accordingly, please continue to review the Privacy Policy whenever accessing or using the Website to ensure you are happy with any and all changes. If at any time you do not wish to accept the Privacy Policy, you should not use the Website from such time.


If any provision of this Privacy Policy shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this Privacy Policy which shall remain in full force and effect. This Privacy Policy should be construed in accordance with the law of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.

Contact/address details

If you have any questions, queries or complaints about this Privacy Policy or wish to contact us about your personal information, please contact:


Ground Floor
12 Stanhope Gate
London, W1K 1AW

Email –
Telephone – 02033 706804

Last updated May 2018

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Hornsey Town Hall is a development by CROUCH END (FEC) LIMITED, Ground Floor, 12 Stanhope Gate, London, W1K 1AW, England (a company incorporated in England and Wales with company number 10448866).
Computer-generated images (CGIs) are indicative only and should not be relied upon as depicting the final as built development or apartment.